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NHS Code discount for new iphone 6 question.

Anonymous
Not applicable

Today I just ordered a new iphone 6 64gb via phone, and with a valid NHS open code I can recieve a 30% discount off of the airtime monthly payment. The lady I spoke to on the phone said that this is correct and when I recieve the new handset I have 90 days to claim that discount. However she then went on to saying that at the moment, that discount can't be made until o2 has a 'free flowing stock' of iphones, meaning only when they have enough iphone 6's for next day delivery and they are not on back order anymore can they apply the NHS discount. To me it doesn't really have any relevance to my contract whatsoever. Therefore it doesn't really make any sense. I went on to order the phone anyway and o2 have since sent me a 'o2open' message giving me a valid NHS discount code telling me to go in to my nearest o2 store and get them to apply the discount on their computers. I have also heard this is what they do from similar threads on here on the same topic. Also my sister who works for the NHS who allowed me to have one of these codes ordered the same phone as me on the same tariff a week ago and the lady she spoke to didnt say this at all and automatically sent my sister the NHS code in a text. Is the lady I spoke to giving me the correct information or should I simply do what o2 are telling me to and go to an o2 store to have them apply the discount?

 

Any advice would be appreciated. Phil.

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MI5
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Details here http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 24
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Anonymous
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hi

 

ive spoke to o2 online chat god knows how many times and i have been informed that the discount can be applied but ive just spoken to one whom now says it cant? i am willing to pay to uprgade my phone early but not willing to pay ridiculous amount each month

 

so can the discount be applied now or not?

 

if not then the online chat team need to be made aware of this and stop giving false information

 

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jonsie
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MI5
Level 94: Supreme
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Registered:
We have been told yes for the iphone but no for the new Galaxy S6 currently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 24 of 24
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