NGTS [Next Generation Text Relay (service)]

[MI5]

Next Generation Text Relay (service) ( also referred to as, NGTR (NGTS)) is a service that helps members with hearing loss and/or speech impairment to make and receive calls.

A relay assistant acts as an intermediary to convert speech to text and vice versa for the two people on the call.

For more information visit the Next Generation Text Service website.

This is a service that O2 supports but I'm not sure it's widely publicised?

More info here http://www.o2.co.uk/help/safety-and-security/access-for-all

Don't forget to add the bolt on to your account.

Details here https://www.o2.co.uk/shop/tariffs/bolt-ons/

[Cleoriff]

Hi @Jenny105 

No you don't have to buy anything. O2 advice here

If you've used NGTS with us since 1 August 2016, we'll add the Bolt On to your account automatically, so you don't have to do a thing. And if you haven't used the service since then, you can add the NGTS Bolt On to your account through My O2.

However, if you are having problems adding it then O2 customer service will help. Ask someone to call on your behalf  (if you are unable to do this yourself)

All O2 contact numbers are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to call.

Although maybe one of our managers can help @Marjo @LukasB ?

[Marjo]

Cheers for the tag @Cleoriff 

Hi @Jenny105 lovely to see you on the community again.

This sounds like something that our Access for All team can help with. Let us know if you managed to add the bolt on with the instructions above from @Cleoriff? If you need more help, rather than calling CS if you struggle hearing them on the phone, feel free to let me know and I can get you in contact with our Access for All team who can help further.

[Cleoriff]

Thanks @Marjo  Much appeciated.

[Jenny105]

I went to Live Chat . They told me what to look for in play store NGTS lite. So I downloaded . The next instruction was to call . I could see a tiny blue phone in top right corner but when clicked nothing happened.....

Maybe i can phone 02 on the landline  . Or does the mobile need to be used.??

[bodger]

Not sure if I am correct in replying here, but cant find another option.
I have used NGTS on phone and iPad for a while, used to have it on my PC, but recently changed the PC to windows 10 and just now tried to install the NGTS (Lite) app. It all goes well but when I open the app I get an error message saying 'Windows cannot find Javaw'

Have you any idea what is happening.

[MI5]

@bodger 

You'll need to download Java on your PC https://www.java.com/en/download/

[bodger]

Thank You. Works fine now

[MI5]

You're welcome.

[Jenny105]

Hi    its come to my notice that things to do with loss of hearing are not promoted. Deaf people / hard of hearing people dont speak up (sorry pun ) for themselves , its a trait of deafness.

luvly An elderly lady at a local church was told that hearing loss isnt a disability. She stopped going to meetings as the loop system doesnt work properly.

How many loop systems do you notice in shops, garages, etc. ?

Grumble grumble

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@Cleoriff wrote:

This is absolutely excellent. I had never heard of it before. I can't understand for the life of me why it hasn't had more publicity?.

The relay assistant is capable of many functions to help the speech or hearing impaired. Excellent

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[Anonymous]

Thanks very much for that. When I heard it was a bolt on I needed I immediately thought it was a paid for one. I've just added it now so can give it a try tomorrow.