Re: Moving abroad - options

Anonymous · ‎21-08-2012

I'm moving to the States for 9 months, starting in 2 weeks time. I'll be there all that time, apart from two weeks back here for Xmas. O2 told me a while back that my account could be suspended and that they could help set me up with a partner company in the States, but that I should call back closer to my departure date.

When I did, I was told that despite being a customer for 5 years I couldn't suspend my account as my current plan is less than half way through and that they have no international partners. Pretty annoying...

What would people recommend I do?!

adamtemp64 · ‎21-08-2012

O2 Have only suspended serving uk Armed forces going to a theater of war.(who gave you this info)

Either Pay each month or ask for an early settlement price / termination fee.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎21-08-2012

O2 gave me that info...don't really want to terminate account as I'd like to have it when I get back in May next year. Just annoying to be given wrong info. Any clues as to what I should do in States for a phone? is it better to get a new phone and contract or unlock current phone?

adamtemp64 · ‎21-08-2012

If on o2 contract and the phone will work stateside get it unlocked by o2 for free then get local usa payg sim or monthly rolling contract.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎21-08-2012

Great, thanks. I didn't realise that O2 would unlock phone for me - they do that in their shops? Thanks for your advice.

adamtemp64 · ‎21-08-2012

just fill in the unlock form it depends on handset how the unlock is processed and time taken.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎21-08-2012

brilliant, this is what customer service should have told me - thank you!

adamtemp64 · ‎21-08-2012

You will have to keep paying the contract whilst out of the uk. Or do you have someone tht you trust to use the sim over here that could pay you the monthly fee.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎21-08-2012

I'll keep it and hope I can move down to a lower tariff in November (which I think is when I've been on contract a year). It'll be useful to have while I'm here at Xmas I guess.

Anonymous · ‎21-08-2012

@Anonymous wrote:
brilliant, this is what customer service should have told me - thank you!

Well adamtemp6 is a "Consultant" so needs to know these things :smileywink: