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Mobile Broadband

Anonymous
Not applicable

 

Hi.

 

Is there any way of tracking where my data allowance has gone.

I went onto to ebay to browse and all of a sudden 2G had been wiped off my balance.

The same thing happened a couple of days ago and i thought it must have been me.

But i cant see how i can use 2G in half an hour just browsing.

 

Dave

 

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MI5
Level 94: Supreme
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If you log in to www.mbb.O2.co.uk you can see you wingle usage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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This thread might be of some help to you:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Data-problems/m-p/901718

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 8
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Anonymous
Not applicable

 

Hi Bambino

 

This is a mobile broadband dongle.

 

Dave

 

Message 3 of 8
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Cleoriff
Level 94: Supreme
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Hi @Anonymous Are you able to check your usage via your device? Thats usually the best indication. It does seem an excessive amount if that isn't the norm for you.

If you are disputing you have used this amount then you need to speak to customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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gindygoo
Level 25: Hard Hitter
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Hi there,

Call customer service on 4445 (payg) or 202 (contract) and ask them to look into it.

It seems like a heck of a lot of data to use just browsing.

Just one thought, whatever device you're using, could it have been updating in the background? Just a thought.

Charlie.
Message 5 of 8
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Anonymous
Not applicable

 

Thanks Cleoriff / Gindygoo

 

Looks like it's the dreaded customer services for me then.

 

Dave

 

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Cleoriff
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Best of luck Dave..:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
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MI5
Level 94: Supreme
  • 150258 Posts
  • 641 Topics
  • 28607 Solutions
Registered:
If you log in to www.mbb.O2.co.uk you can see you wingle usage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
2,781 Views