MY 02 SIM HAS BEEN BLOCKED!!!

[Anonymous]

so, my o2 sim has been blocked for quite a long time now.
and i really dont know what to do with it.
I DONT NEED THE PUK CODE, cos when i put my sim in, it never says "enter PUK code" :womanindifferent:
so i really dont know what to do. i have contacted customer services, and i am waiting for a reply.

ANYBODY KNOW WHAT MIGHT BE WRONG????


thaaaanksss xxxx

[Anonymous]

If it is PAYG when did you last top up or use it?

[Anonymous]

i dont know when i last topped up on that sim.
since then, i have bought a new o2 sim, but i hav £7.06 on that blocked sim, and i need the credit.

[Anonymous]

When my daughter got a new sim they just transferred the credit over from the old to new sim.

[Anonymous]

how do u do that?

xxx

[Anonymous]

Do you mean how did we transfer the credit?? If so when the new sim came through, i just phoned o2 and asked them and they could see how much credit she had on old one and transferred it onto the new one.

[Anonymous]

ooowh, coool cool
what number do you ring?

[jonsie]

Pay & Go Customer Service
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min†
Opening hours Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00

† 5p per minute from a BT landline, other providers’ charges may vary.