Lost return phone

[Sam1]

I paid £125 to upgrade early to mate20 pro I didn’t like it and decided to send it back in a prepaid envelope they sent me. that was on 30th last month. Been calling and emailing but they say they haven’t received it to date 9th of November. Am so frustrated I don’t know what to do. Don’t know if it’s happened to anyone else or it’s just me

[Sam1]

@Emilie t thank you. Will definitely let o2 community know what comes out of investigation.

[jonsie]

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@Sam1 wrote:
@Emilie t thank you. Will definitely let o2 community know what comes out of investigation.

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Good luck