Joggler not receiving Sky News/Sports/Weather Updates

on 01-01-2010 17:50
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on 01-01-2010 17:50
Thanks
Nick

on 05-01-2010 19:32
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on 05-01-2010 19:32
Also I cannot actually get the joggler to hard reset - a "factory reset" just seems to restart the machine - all settings intact.
As before Calendar shows updates as does the traffic master feed - so clearly this is a feed problem. Anyone from O2 care to comment ?
Nick

on 06-01-2010 10:19
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on 06-01-2010 10:19

on 28-01-2010 00:27
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on 28-01-2010 00:27

on 30-01-2010 18:27
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on 30-01-2010 18:27


on 04-02-2010 17:27
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on 04-02-2010 17:27

on 14-02-2010 21:37
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on 14-02-2010 21:37
Mums is working fine! Just stoped 30th Jan 10!
Come on O2 show some interest, this could be so good, but you have just given up on it.
I fined it fantact to contact my deaf Mum at age 83 the screen and keyboard are great for her.

on 03-03-2010 19:51
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on 03-03-2010 19:51
As I had bought my Joggler via the O2 website I submitted a support call and was given a support team number to call.
When I explained the problem, they said that the news and weather feeds were not their responsibility, and that Sky must have stopped sending them! I suggested that they should try their own Joggler to confirm this themselves (surely they must have one?!), but they wouldn't. I asked if they were saying that all Jogglers will therefore have the same problem; they wouldn't comment.
I said that I must therefore insist on a replacement or refund, as the unit is not fit for purpose (ie. the features listed on their marketing info do not work on my unit). They refused, saying that the news/weather feeds are nothing to do with them!
I am currently awaiting a call from the support 'team leader'.
Can anyone out there with a working Joggler confirm if they have had updates since 24 Feb? Thanks!
Otherwise, it looks like the Small Claims Court for me. Unbelievable. A real shame, this could be such a good product.

on 04-03-2010 23:08
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on 04-03-2010 23:08
Mines working fine here...

on 04-03-2010 23:24
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on 04-03-2010 23:24
Yes I've tried that, and also used the 'Factory Reset' option, but neither appear to help. There doesn't seem to be any way of doing a complete system reset, ie. one which wipes all settings - if there were, I could imagine that might indeed solve the problem.
Thanks for confirming that yours is working though, that at least proves that the Sky feeds themselves are fine, and something is wrong with my unit.

