24-08-2024 13:45 - edited 24-08-2024 13:57
24-08-2024 13:45 - edited 24-08-2024 13:57
Hi
I am after some clarity as to wether the O2 web shop has lied to me.
When I placed an order, the site told me it was available in store and I could collect it the next morning. I would be contacted when it was ready for collection, but it was available for collection the next day.
After completing the order, and paying, I was informed that the device was being couriered to the store and I would be told when it could be collected.
In the afternoon of the next day I received a text telling me that the item would not be delivered that day and I would be able to collect it the next day - a Saturday.
when I phoned the store to check that I would be able to collect my purchase, I was told that they didn’t take deliveries on a Saturday and that it would be possibly Monday but as it is a bank holiday it might not be.
I am confused as to how the shop can say something without it being true. In the real world someone would be accused of lying if they did this.
thanks
24-08-2024 14:09
24-08-2024 14:09
1. o2 don't have a live stock system, it polls at set times of the day from what I can understand, also it may have been in store when you looked and between your order been approved and then sent through and picked it may have been sold..
Its not lying its just a badly designed system and I do wonder if the new POS and Warehouse systems are in, if we will have a live stock system..
My advice if doing a click and collect order is to ring the store and ask if they have it in stock and do it all in store... then no faffing..
At the end of the day, you have 2 choices
1. Cancel the order and get a refund and go elsewhere
2. Wait for the order to be sent to store
There is naff all anyone on here or the store can do to influence anything on your order...
24-08-2024 14:20
Hi
It certainly is a poor system.
Unfortunately the store was closed at the time I ordered but will remember that for next time.
I asked the customer service rep about cancelling but the credit check will stay on my credit report, and if I order another item that is in stock it will perform another credit check. That is the annoying bit.
It makes me laugh that they know there is an issue but they continue to push for more online orders. Rather than fix their problems first.
Ah well.
It will arrive at some point.
Thanks.
24-08-2024 18:04
24-08-2024 18:04
24-08-2024 18:16
I only ever buy from Samsung UK
Never had a problem
I've learnt from buying other makes of phone that nothing beats Samsung for affordable mid-range phones
Flagships? Not a chance!
25-08-2024 16:16 - edited 25-08-2024 16:16
25-08-2024 16:16 - edited 25-08-2024 16:16
@jonsie wrote:I only ever buy from Samsung UK
Never had a problem
I've learnt from buying other makes of phone that nothing beats Samsung for affordable mid-range phones
Flagships? Not a chance!
I could not agree more @jonsie ! 👍
I am still using a Samsung Galaxy A54 and I can not perceive any difference in performance from the S21+ that it replaced.
A55 living up to expectations after several months of use ?