Re: Iphone still not unlocked, thanks o2 - Page 4

Anonymous · ‎10-12-2013

O2 quote 72 hours max to unlock your phone.

First requested unlock from O2 on the 3rd Dec, O2 failed to get it unlock by the 6 Dec.

7 Dec had to request it again, 10 Dec Still not unlocked.

Whatever you do, request it unlocked well before you ever need it!!

O2 are effectively holding me to ransom, illegally. I should be free to have my phone unlocked within a reasonable time frame. Now i have a non working phone, thanks to me assuming they actually meant 72 hours max

Its now been 7 days so far.

BEWARE.

Anonymous · ‎12-12-2013

Avoid Three, I am aware from experience that their CS is run by numpties.

Sorry Toby, but it was my experience.

MI5 · ‎12-12-2013

I've always found Three CS to be excellent, very obliging and most polite...... Just like O2's are

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎12-12-2013

@Anonymous wrote:
Avoid Three, I am aware from experience that their CS is run by numpties.

Perhaps they were struggling with your accent?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎13-12-2013

I have a whole range of topic questions that need answering.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-12-2013

Surprised nobody commented on my earlier post about the fact my phone worked on another providers network while apparently still latched to O2.....

MI5 · ‎13-12-2013

Hot swapping sim's is not advisable and can cause all manner of issues and give strange effects. I'm surprised it even logged onto a signal at all tbh.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-12-2013

WHAT?

The o2 cs chap said to me, "you can swap the sim when its still powered on, it should be ok"

I didnt think it was a good idea, and never have done it before.

MI5 · ‎13-12-2013

Most phones force you to reboot if the sim becomes disconnected - Not advisable to hot swap regardless of what the CS "Guru" says !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-12-2013

^^concur!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-12-2013

Richard_Allen wrote

Avoid Three, I am aware from experience that their CS is run by numpties.

Sorry Toby, but it was my experience.

-

I am having that experience with another company, this one.

.. and it can't be my accent, I get told I sound like Ewan McGregor's UNICEF voiceover, that clearest of Scottish accents, perfectly trained pronunciation.. it's the CS that don't understand facts, but they can repeat "I am sorry to hear about this". Eight staff have said that. It doesn't help though.