Iphone still not unlocked, thanks o2 - Page 6

Anonymous · ‎10-12-2013

O2 quote 72 hours max to unlock your phone.

First requested unlock from O2 on the 3rd Dec, O2 failed to get it unlock by the 6 Dec.

7 Dec had to request it again, 10 Dec Still not unlocked.

Whatever you do, request it unlocked well before you ever need it!!

O2 are effectively holding me to ransom, illegally. I should be free to have my phone unlocked within a reasonable time frame. Now i have a non working phone, thanks to me assuming they actually meant 72 hours max

Its now been 7 days so far.

BEWARE.

perksie · ‎14-12-2013

@jonsie wrote:
It can't!

Be prepared for the sky to fall in.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎14-12-2013

I'm on standby.... saw this coming 2 pages ago !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2013

WHAT? lol

I thought unlocking was a free service?

Its not April Fools day already is it?

Yes i have spent some of the £15 (sigh)

Some people might start to think im a complainer?

perksie · ‎14-12-2013

See post 30 in this thread by MI5.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎14-12-2013

@Anonymous wrote:
WHAT? lol

I thought unlocking was a free service?
Its not April Fools day already is it?
Yes i have spent some of the £15 (sigh)

Some people might start to think im a complainer?

Yes, I've mentioned it a few times

Surely you won't be complaining after your free upgrade and a brand new phone though.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2013

well, technically, its not new, its a refurb.

OK spoke to O2 and yes the £15 was for unlatching. Oops, i had spent some teehee, i wasnt told not to and was infact told to USE the phone on the o2 network else the unlatching will fail.

Anyway O2 topped it back up for me (thanks o2) and the unlock finally completed 5 hours later.

I will never get out of a contract before the phones confirmed unlocked again. Never assume it will be done when they say it will.

My wife is now going through the same process and we are NOT porting her number untill its unlatched, and so far the first unlatching has failed like mine did.

Thanks for all your help.

MI5 · ‎14-12-2013

Technically, you were told on here that it is £15 to unlock and you would need a £20 top up to enable the phone to be used or the unlock would fail

I guess now your off so good luck with the new service provider.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.