General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Being Ripped Off?

I have been with O2 for many years as a pay as you go customer. After receiving a text message from O2 I started to investigate going over to a pay monthly (contract) and eventually ordered a phone on contract on the 23rd. The O2 site stated that as ...

Resolved! Unsolicited Order

I moved back to O2 last week after a few years on another network. I'm trying to sort a few things out (minor things like the name on my account/contract being typed in all lower case and my phone plan is for the right amount but notes the wrong hand...

Resolved! What should I do?!

Okay, I know this question may have been asked before but so far any legwork hasn't found an answer to this. Basically, I own an old HTC Wildfire S that doesn't cut it anymore, so I'm looking for a new phone. I also own a iPod touch which is also in ...

Resolved! No Service BS35

A claim of 200 performance engineers and yet I cannot get service at home anymore. My phone is constantly going into No Service mode - even the basic of 2G voice communication unavailable. I live in a major town not the back of beyond. I have managed...

Being ignored and never receiving call backs

I've resorted to joining this forum in the hope that someone from o2 is able to help OR one of the members is able to advise me.Apologies in advance for the long post but there's no shorter way to sum things up:In mid-September my Sony Ericsson C905 ...

Is O2 customer services always this bad?

Last Saturday we purchased an iphone 3gs on a pay monthly contract via o2's telephone ordering system. I was informed that the phone would arrive Monday (yesterday). I chased o2 yesterday afternoon and was told that the phone had gone out of stock, b...

Resolved! tiscali, i-phone settings

Hello, I was wondering if you could please help as I am having terrible problems setting up e-mail on my i-phone 4 and am at my wits end as to what to do. My ISP is Talk Talk but my e-mail address is @tiscali.co.uk. Alsthough I am with Tesco mobile I...

Resolved! Nuisance calls

hi there i keep getting call every day from 02 numbers how can they be stopped ?????

Resolved! Configuration message/texts from O2

I received two configuration messages this morning, supposedly from O2 about setting up internet based features on my phone. I have had my handset for more than 6 months, so these seemed a bit dodgy to me. Can anyone confirm if these are legitate mes...

Resolved! How do i change direct debit details

I pay my bill on my debit card but want to change it to a different card he do I do that??