Solved: International favourite

Anonymous · ‎05-12-2015

does anyone having trouble with international favourite? O2 doesn't know when it will be get fixed.

MI5 · ‎05-12-2015

If o2 don't know we can't help you

Keep trying Cs for info.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎05-12-2015

If o2 don't know we can't help you

Keep trying Cs for info.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎05-12-2015

Hi @Anonymous We havent heard of anyone else having problems? Whats your particular issue?

Nothing on the website to say it's down/not working etc...

https://www.o2.co.uk/shop/international/calling-international-numbers/

Veritas Numquam Perit

Anonymous · ‎05-12-2015

It stopped working for me a couple of days ago. Fast busy on all attempts to use the international favourite numbers

Cleoriff · ‎05-12-2015

Have you spoken to customer services? (not live chat) ...If so what did they say exactly?

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎05-12-2015

You need to talk to Cs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎05-12-2015

if on pay monthly and have a smartphone use tu go for now?

MI5 · ‎05-12-2015

@Anonymous wrote:
if on pay monthly and have a smartphone use tu go for now?

not for international calls and the tariff referred to is a payg tariff i think?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎05-12-2015

Yes its a P&G tariff. No other reports on here as yet so definitely speak to customer service on 4445.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

bluescreener · ‎21-12-2015

I am having the same problem. It stopped working for both inbound and outbound over the weekend.

(International favourites 10 USA)

Called CS this morning, advised the service has been taken down for upgrades. Expected to be up and running by Wednesday.

Why has there been no comms from O2 about this or anything on the web site - this is extremely bad CS O2, just a courtesy text message warning of this would have been enough to give your customers a chance to make alternative arrangements.

At the trailing edge of technology.