Instore CustmrSrv service

[Anonymous]

I have just been into a local Branch in Wood Green. To upgrade and buy a phone for my daughter.

I was amazed that in looking at the new Iphone to be told not to touch. Do not hold the cable.

Goodbye O2 5 other phone shops in the area.

Shocking, most assistants ask if they could help.

[Bambino]

I hope you walked straight out. That's an unforgiveable way to treat a potential customer.

[Cleoriff]

How disgraceful. No wonder O2 are losing customers

[jonsie]

They don't deserve customers. ....

[Anonymous]

That member of staff seems rude & needs a reprimand 

[Cleoriff]

If you wish to complain @Anonymous please follow the info in this link http://www.o2.co.uk/how-to-complain

[jonsie]

Maybe it's a franchise store but how some store assistants interact with the customers who pay their wages and keep them in a job is beyond me having been in customer service all my life either directly or indirectly. 

[Toby]

Hi @Anonymous,

Sorry to hear about this. I shall share with the rest of the team and feel free to send me a PM if you'd like to chat about it.