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Anonymous · ‎02-06-2015

Messages from a contact suddenly started appearing in Spam box for some unknown reason. The contact concerned is my Son who seemed worryingly, not to be replying to several of my texts. Hadn't noticed the replies had appeared in spam box for no good reason. My phone -Samsung GT-C3590- never given problems. How can I rectify future misdirection of SMS please

Johnny M

MI5 · ‎03-06-2015

Try Message Settings >Blocked Numbers....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎02-06-2015

You've set his number as spam.
Long press on the text or number in contacts and remove from spam list.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-06-2015

I text my Son regularly each week and his messages arrived to inbox in past. Not aware of how I could have sent his number as spam. However I will try your suggestion to resolve. I am not sure at what stage or how I can use long press, I have just opened his name in contacts but holding confirm button produced no reaction. Also held button on spambox text but this simply gave option to move message to inbox which did not prevent next message again arriving as spam. Thank you for your response anyway and further help would be appreciated

MI5 · ‎03-06-2015

Try Message Settings >Blocked Numbers....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-06-2015

Long press on one of the messages you received previously. What does it show?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-06-2015

Hi ( @Anonymous ) Johnny an welcome to the community! How are you getting on with this issue? Let us know if you are still having problems and will try to help.

Anonymous · ‎08-06-2015

Thanks and well spotted, now unblocked and all is good. Sorry for the delay in responding- I have been offline

for while. Yours was the simple approach and it worked great, typical of a veteran Eh!

MI5 · ‎08-06-2015

Just glad you're sorted. It's easily done.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-06-2015

@Anonymous wrote:
Thanks and well spotted, now unblocked and all is good. Sorry for the delay in responding- I have been offline
for while. Yours was the simple approach and it worked great, typical of a veteran Eh!

Well done indeed to our Veteran...

Veritas Numquam Perit

MI5 · ‎08-06-2015

Read "old" 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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