If you want to keep the same number you have

Anonymous · ‎06-11-2017

02 is an excellent network.
my scenario was my old chip snapped into two so I bought a new sim and i find it a hassle to change numbers as you have to inform everyone so I rang 02 and they picked up within 2 minutes you don’t even have to wait for long and they ask a few questions and track your record and make u put ur new sim in the device which there moves the network for 24 hrs and then it comes back on but with the number you wish to have

Excellent 😁😁

MI5 · ‎06-11-2017

Glad you got sorted.
Customer service will do this for any customer or you can do it yourself here
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-11-2017

@AnonymousYou could have done this via this route...http://swapmysim.o2.co.uk/

However it is a much faster process if done instore....

Veritas Numquam Perit

MI5 · ‎06-11-2017

Not with a broken sim. Customer service would have to do it in that case but the online request can be made if old sim is still working and a different size is needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-11-2017

OK...So pleased to be back...every day's a school day...

Veritas Numquam Perit

Marjo · ‎07-11-2017

Hey @Anonymous! Awesome to hear, thanks a lot for your positive feedback and welcome to the community!