I've given up.

[Anonymous]

I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially give up. If you can't have the will for proper customer service then I can't be bothered with you. I am off to ring round EE, VOdaphone etc and the winner is the first one I get through to. And yes I've been with o2 since 1996 so this isn't something taken lightly but trully I am now annoyed.

Brian

[MI5]

Please don't go to Voda for your own sanity. EE aren't too bad and the number of dropped calls has been getting better of late.......

[Anonymous]

Can we help or maybe one of the O2 site management people here called @Toby @Anonymous or @Marjo

[Anonymous]

To add be sure any other network you choose supplies good signal by checking out their signal via payg SIM cards before you commit.

[jonsie]

Make sure you're chosen network has the coverage in your normal commute areas...

[Anonymous]

I want to upgrade probably to an iphone 6 but want to talk options as I might just buy the handset outright. Jus stopped for lunch and a bit calmer now. I'll give them one last chance on the phone rthrough (not so) customers service. Let's say 5 minutes on hold then I do EE. My colleague sitting opposite says that their customers ervice is pretty good. So here goes !!!

[Bambino]

If you've been happy with the coverage you get with O2 (and I have to presume you are as you've been with them since 1996) take a look at Tesco Mobile. They use the O2 network, and their tariffs are competitive. They also have their own version of Refresh tariffs.

[Anonymous]

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@Anonymous wrote:

I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially give up. If you can't have the will for proper customer service then I can't be bothered with you. I am off to ring round EE, VOdaphone etc and the winner is the first one I get through to. And yes I've been with o2 since 1996 so this isn't something taken lightly but trully I am now annoyed.

Brian

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Go to which ever network is strongest.....if that is O2 then it might be best to keep trying.

Personally i ported to EE yesterday and its the first time in over 3 months ive seen the magic "3G" and "H+" symbols on my phone  

[Anonymous]

@Anonymous
I've been with Vodafone for 2 weeks now and have nothing but praise, calls dealt with quickly everytime and always dealt with. Signal is better too.your call I guess

[GeorgeStark]

I had exactly the same issue a few weeks ago...some evenings, the automated voice message would simply say "we're extremely busy and can't take your call at the moment" and disconnect me.  Nice.

Eventually, I ended up using LiveChat and chatted to a fantastically helpful woman, who even offered to call me directly and we sorted everything out over the phone.  She basically saved O2 from losing a very long standing customer.