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How to track my repair

Anonymous
Not applicable

I took my mobile in for repair inTO O2  Western Rd Brighton last Wednesday 20th.
My mobile No is 07834 *****.
I was given a receipt saying:-
“your repair number 010611 ********”
I tried to track my phone for the last 5 days without sucess because IT DOES NOT WORK.  And after about 12 tries, IT just says “not found.”

I had email on  Friday 22nd Sept saying:-
"Hello Mr D
Sorry, but the problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop on 01273 770112.
Thanks.”

I was told in Western Road that I would be emailed a price for the repair but as you can see it didn’t happen.
SO - I called the No given , 01273 770112 and after about 10 minutes I was told the repair was £25.00. 
I immediately paid for this last Friday 22nd.

Ive have been in chat with 2 x Gurus and was been told yesterday 25th , that you don’t need to contact anyone and”
be “receiving details within 24 hours” ALSO : “dont worry,you will get your phone back within 03 working days.”

 I also tried “ Email: feedback@o2.com  —  and it came back as address unknown.
SORRY BUT ITS AN ABSOLUTE SHAMBLES

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Anonymous
Not applicable
I just retyped what I saw - have tried it about 6 or 7 times now but with no joy!
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pgn
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Nope, broken - always complains about the text being wrong. d'oh!

 

Another one to add to the list of broken links, @MI5.

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MI5
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What browsers are we trying on?
Worth trying a different browser and also make sure you spell your name exactly as it appears on your O2 contract.
My name is spelt wrong on my contract (how I passed a credit check is another question for another day) so I needed to misspell my name on the tracking form too!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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@pgn wrote:

Another one to add to the list of broken links, @MI5.


Lost track of them now mate and it doesn't appear that O2 want to fix them either, so little point in reporting them anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 31
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Anonymous
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I've tried on Google Chrome and MS Edge.
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pgn
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If you use Twitter or Facebook, send a message to @O2 (Twitter)  or @Anonymous (Facebook) and they'll add you to their DM list - they are online now on Twitter @25ScottieDogs

 

Don't send any detail in the first message, they'll get that from you one the two of you can message privately.

 

Good luck!

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MI5
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@MercedesS this issue with tracking repairs has been on and off for well over 12 months.
Can you ask O2 to look into it please and update their help page?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 31
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Anonymous
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I've just messaged them on FB thanks.
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pgn
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Hope they can help! They are usually quite responsive on the O2 Social Media team.
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Anonymous
Not applicable

The on-lin repair tracking system simply does not work

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