General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 guru Michael THANK YOU!!!!

What an amazing fella.. I got really panicking about a change I received from making an international call and so contacted the O2 chat. After a few failed chats and windows randomly closing I got through to Michael. He was lovely and very understand...

Windows worst phone ever

When I first ordered a windows phone O2 was full of praise, there was going to be so many new apps and conversions from android and Apple apps, the opposite has happened no support from EBay and messenger etc. In fact people laugh at me when I tell t...

im loveing the s8+

when will the 4G calling be in my area for the 58+ im loveing it its a good phone ☺

Ofcom to change the law on mobile boosters / repeaters

Ofcom went out to consultation earlier this year with regard to the above the decission is in this documenthttps://www.ofcom.org.uk/__data/assets/pdf_file/0019/107254/Repeaters-Statement-2017.pdf I guess this decission must have been known to the mob...

O2 Q3 Results

Decent results and they certainly seem pleased with themselves... http://www.mobilenewscwp.co.uk/2017/10/26/o2-q3-revenue-1-1pc-1-436-billion/ Interestingly no mention of Priority or Refresh in Mr Evans statement. In a similar statement made in Janua...

Resolved! has anyone had any luck getting a call back from customer service team?

have had 4 promises of call backs within 24 hours over the last 4/5 days from the 02 customer service team and still had no response... how can you escalate a complaint if they wont acknowledge your complaining or get their managers to phome you back...

Feedback from Community Admin

Can Community Admin confirm how many new member registrations there have been specifically posting comments on the TuGo closure announcement please ? No doubt Lithium's database can be queried to extract the information which would be of interest to ...

O2 Wifi calling

Just started using O2 wifi calling. Great I thought, O2 have finally caught up with the rest. Wait a minute, texts don't work when using wifi (I am of course out of the o2 signal area otherwise I wouldn't be using wifi calling). To get texts presumab...

4G data drop outs in Central London

Problem: Despite seemingly strong signal (4G showing 3-5 bars on my iPhone 6), data is either extremely slow or (more and more often) there's NO data working at all. If I go into settings and turn off 4G, so that it is forced to connect to the 3G net...

PAYG - Loyalty Big Bundle

I had thought about leaving o2 Pay & Go because it seemed to be no longer very competitive compared to other networks in terms of the £10 bundles you can get out there. Called for PAC code and was surprised to be offered a retention deal. It's called...