How to track my repair

Anonymous · ‎26-09-2017

I took my mobile in for repair inTO O2 Western Rd Brighton last Wednesday 20th.
My mobile No is 07834 *****.
I was given a receipt saying:-
“your repair number 010611 ********”
I tried to track my phone for the last 5 days without sucess because IT DOES NOT WORK. And after about 12 tries, IT just says “not found.”

I had email on Friday 22nd Sept saying:-
"Hello Mr D
Sorry, but the problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop on 01273 770112.
Thanks.”

I was told in Western Road that I would be emailed a price for the repair but as you can see it didn’t happen.
SO - I called the No given , 01273 770112 and after about 10 minutes I was told the repair was £25.00.
I immediately paid for this last Friday 22nd.

Ive have been in chat with 2 x Gurus and was been told yesterday 25th , that you don’t need to contact anyone and”
be “receiving details within 24 hours” ALSO : “dont worry,you will get your phone back within 03 working days.”

I also tried “ Email: feedback@o2.com — and it came back as address unknown.
SORRY BUT ITS AN ABSOLUTE SHAMBLES

MI5 · ‎26-09-2017

Just tried this link myself and it just times out https://diagnostics.o2.co.uk/track-my-repair/

@Martin-O2 can you check it please with O2?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-11-2017

@Toby Apologies but I am new to the forum, but I notice there's been lots of threads about the link to track repairs. It is not working for me & I've been trying since Friday. This is the link I've been using: https://diagnostics.o2.co.uk/track-my-repair/

Can you help? I've tried it on Google Chrome. Thanks!

MI5 · ‎05-11-2017

@Anonymous wrote:
@Toby Apologies but I am new to the forum, but I notice there's been lots of threads about the link to track repairs. It is not working for me & I've been trying since Friday. This is the link I've been using: https://diagnostics.o2.co.uk/track-my-repair/
Can you help? I've tried it on Google Chrome. Thanks!

Toby is no longer with us.

See if @MercedesS can help you now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-11-2017

None of the links from the o2 help page here work either http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-11-2017

I did find this working link though https://o2repairs.sbeglobalservice.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-11-2017

Thanks. Do I need to repost and tag @MercedesS or can I edit my original post?

MI5 · ‎05-11-2017

I've done it, but check this link https://o2repairs.sbeglobalservice.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-11-2017

Thanks. I've just tried the link but it keeps telling me my security text is wrong!

MI5 · ‎05-11-2017

You just copy the security image?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.