Solved: How to I report a cabinet fault next to a mast?

Anonymous · ‎04-02-2016

I am trying to find out how to report an electrical fault on a cabinet associated with an O2 mast. The Live Chat has been busy all afternoon and there is a 15 mins or more wait on the phone.

Storm Frank blew the top off a cabinet exposing the wiring and also the array of fans at head height at the base of the mast at Meadowbank Retail Park in Edinburgh. It is both an electrical hazard and a risk of injury. It is also tempting to vandals and could cause the mast to be unavailable if tampered with.

The Google Street View link is HERE. It is the cabinet with the grafitti.

MI5 · ‎04-02-2016

Contact numbers are here http://www.o2.co.uk/contactus
but I guess @Toby may be the best route to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎04-02-2016

Contact numbers are here http://www.o2.co.uk/contactus
but I guess @Toby may be the best route to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-02-2016

You could download the My Network app and report it through there.

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Anonymous · ‎04-02-2016

Sadly the Report Back facility in the My Network app does not allow me to report this type of fault.

MI5 · ‎04-02-2016

No, that's just for service issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-02-2016

Toby is messaged - thanks for the help.

MI5 · ‎04-02-2016

He'll pass it on for you, for sure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-02-2016

Toby will certainly pass it on but will they take any notice?

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Anonymous · ‎04-02-2016

@jonsie wrote:
Toby will certainly pass it on but will they take any notice?

Not likely as it will be low in their agenda I guess

jonsie · ‎04-02-2016

@Anonymous wrote:
@jonsie wrote:
Toby will certainly pass it on but will they take any notice?
Not likely as it will be low in their agenda I guess

My thoughts too mate

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