I bought a new sim only contract and want to transfer my phone number from the old contract to the new sim card, but I can't get through to anyone on the phone or live chat. I only have time after 7:30pm and the phone line closes at 9pm. I spent hours waiting on two phone lines (both my landline and mobile) and online chat to the customer service, but I can't get to speak to anyone. After 9pm I continued to use online chat but it keeps saying "We're really busy right now. Thanks for waiting." At 11pm I gave up.
Can anyone tell me what is wrong with this company? Could any one call me back to deal with this? Otherwise, I will have to send my new sim only card back and switch to another company.
