Hours waiting the phone/live chat trying to speak to someone!

[Anonymous]

I bought a new sim only contract and want to transfer my phone number from the old contract to the new sim card, but I can't get through to anyone on the phone or live chat. I only have time after 7:30pm and the phone line closes at 9pm. I spent hours waiting on two phone lines (both my landline and mobile) and online chat to the customer service, but I can't get to speak to anyone. After 9pm I continued to use online chat but it keeps saying "We're really busy right now. Thanks for waiting." At 11pm I gave up.

Can anyone tell me what is wrong with this company? Could any one call me back to deal with this? Otherwise, I will have to send my new sim only card back and switch to another company. 

[Anonymous]

Very minimal staff here I'm afraid just us customers to sort what mess we can.

[MI5]

What numbers are you calling, out of interest?

[Anonymous]

It's quite ok angrycustomer26

Frustrating when all You want to do is communicate.

The very best of luck.

I'm wondering if @Toby @Anonymous who are O2 site management can help at all.

[Anonymous]

It's a joke. I finally got through to someone at 8 minutes to 9pm. The chap took my all details and said he would now transfer me to another department to get this done. I listened to 5mins music then a voice said "The line is now closed, please call back tomorrow." I am speechless. 

[Anonymous]

Oh no.

You were on the borderline I their open times. 😒

[MI5]

Atrocious service 😞

[jonsie]

Not a good experience  but unfortunately your only option  is perseverance . 

[Bambino]

This is rapidly becoming an all too typical O2 Customer Service scenario. The OP can only phone when CS is probably very busy. Has to be very frustrating. I hope they can get this sorted without too much more hassle.

[Toby]

Hi angrycustomer26,

Sorry to hear you've had trouble this evening. Let me know how you get on tomorrow morning and feel free to send em a private message as I may be able to help.

[Anonymous]

Yes, I am still trying at 22:10pm via online chat. My contract ends on Thursday so I don't want to pay another 20 pounds next Month. I asked O2 to cancel my contract as I am sick of O2 now. But they told me I need to give 30 days notice. Don't ask me why I left it the last minute. I didn't. I gave cancellation notice 30 days ago using online chat service as I don't have time during the day to phone up. But they just cut off my service there and then. Then I had to phone customer service to restore my account. I was told on the phone I won't need to give notice again because I already did 30 days ago. Now I am told by the chat staff they don't have the record of it! It's a joke.