02 signal strength

on 20-11-2014 19:12
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on 20-11-2014 19:12
The coverage report for signal strength for phone and text says it is good for reception indoor and out. No sp, and never has been. Don't believe it, test it. Where we are in CM15 it is virtually useless - and thats having tried several phone. Complete Blackspot are around Doddinghurst. The formal coverage report is plain misleading..... Why!?!
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on 24-11-2014 10:17
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on 24-11-2014 10:17
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-11-2014 19:34
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on 20-11-2014 19:34
You can download the MYNETWORK APP and report the masts if they are showing as good but your suffering signal loss.
It may be mast congestion.
Also look at -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
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on 20-11-2014 20:25
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on 20-11-2014 20:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-11-2014 21:11
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on 20-11-2014 21:11
I took o2 to the Advertising Standards Authority on this matter who ruled that because the Coverage Checker stated (near the bottom of the page) that the Coverage Checker was for outdoor coverage and was only an estimate, no advertising rules were broken.
I took this to appeal on the basis that that rather important piece of information should be next to the box (near the top left) that states clearly the coverage one should expect.
The result? The ASA sided with o2 still and said that the advertising was not misleading.
I wrote back and stated that the ASA was not fit for purpose.
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on 20-11-2014 22:40
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on 20-11-2014 22:40
@MI5 said:
"Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal".
This was the argument I used when a customer service told me the coverage checker was accurate. Mind you she told me that 3G was faster than HSPA and tried to talk me into buy one of those FemToCel boxes to fix my connection problems.
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on 20-11-2014 22:43
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on 20-11-2014 22:43
@anticpated wrote:@MI5 said:
"Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal".
This was the argument I used when a customer service told me the coverage checker was accurate. Mind you she told me that 3G was faster than HSPA and tried to talk me into buy one of those FemToCel boxes to fix my connection problems.
Not the finest piece of advice ever received then
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-11-2014 09:35
Hi,
Mast conjestion or poor coverage in the first place - either way I get no reception. So I tried to divert the calls to my landline. Guess what, as a PAYG customer, the divert facility isn't available so all calls go to voicemail and I have to pay to hear the calls when I am somewhere where the mobile can connect! Solution - Move to Vodaphone?
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on 24-11-2014 09:49
Another option maybe is a Sim Only Contract !
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on 24-11-2014 09:51
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on 24-11-2014 09:51
Unless you have a signal am expensive smartphone is just a glorified music player.
I moved network for my main account. ...
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on 24-11-2014 09:55
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on 24-11-2014 09:55
A bit pointless taking out a contract without network coverage?

