02 signal strength

[Anonymous]

The coverage report for signal strength for phone and text says it is good for reception indoor and out. No sp, and never has been. Don't believe it, test it. Where we are in CM15 it is virtually useless - and thats having tried several phone. Complete Blackspot are around Doddinghurst. The formal coverage report is plain misleading..... Why!?!

[Anonymous]

Hi

You can download the MYNETWORK APP and report the masts if they are showing as good but your suffering signal loss.

It may be mast congestion.

Also look at -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[MI5]

Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal, unfortunately. They should not be relied upon to give all the correct info.

[Anonymous]

Hi @Anonymous and welcome

I took o2 to the Advertising Standards Authority on this matter who ruled that because the Coverage Checker stated (near the bottom of the page) that the Coverage Checker was for outdoor coverage and was only an estimate, no advertising rules were broken.

I took this to appeal on the basis that that rather important piece of information should be next to the box (near the top left) that states clearly the coverage one should expect.

The result? The ASA sided with o2 still and said that the advertising was not misleading.

I wrote back and stated that the ASA was not fit for purpose.

[anticpated]

@MI5 said:

"Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal".

This was the argument I used when a customer service told me the coverage checker was accurate. Mind you she told me that 3G was faster than HSPA and tried to talk me into buy one of those FemToCel boxes to fix my connection problems.

[MI5]

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@anticpated wrote:

@MI5 said:

"Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal".

This was the argument I used when a customer service told me the coverage checker was accurate. Mind you she told me that 3G was faster than HSPA and tried to talk me into buy one of those FemToCel boxes to fix my connection problems.

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Not the finest piece of advice ever received then 

[Anonymous]

Hi,

Mast conjestion or poor coverage in the first place - either way I get no reception. So I tried to divert the calls to my landline. Guess what, as a PAYG customer, the divert facility isn't available so all calls go to voicemail and I have to pay to hear the calls when I am somewhere where the mobile can connect! Solution - Move to Vodaphone?

[Anonymous]

No Call Divert option and pay to listen to O2 voicemail are some of the not so good sides to Payg 😔

Another option maybe is a Sim Only Contract !

[jonsie]

Unless you have  a signal am expensive smartphone is just a glorified music player.

I moved network for my main account. ...

[jonsie]

A bit pointless  taking out a contract  without network coverage?