Help please!

[Anonymous]

Hi there, I'm not at all technical minded but need some help....I'm in France and for the last 4 days my phone (Samsung Galaxy mini 3) won't connect to any network at all. It's always worked here and everyone else in the house has a signal. I've manually searched available networks and 3 are available but it won't connect to any of them. I can't call O2 as my phone doesn't work and the 'live chat' service is off line.......I'm here for a month and really need my phone. I'd really appreciate any suggestions.

[jonsie]

id you get anywhere withthis @Anonymous 

[Anonymous]

sorry im late to the party but download Tugo and use the app on laptop to call over wifi to o2 customer services thats the best bet if your not getting any singnall what so ever plus you can make and recive calls as well texts via laptop or tablet..... 

[Anonymous]

CS may need to add roaming to your account! thats the most logical reason why your getting no network coverage 

[MI5]

You can't install Tugo for the first time if you don't have a mobile signal as they need to send a text to your phone to activate it (bizarre but true) !!

[Anonymous]

christ yeah u need that activation key! then they should use the landline number to call customer services that would be the best way forward then but i do think they need to have roaming activated and thats whats causing the issue.. 

[MI5]

That is one possibility, amongst others.
Hopefully the OP will return to update us.....

[Anonymous]

other option is by a pay and blow sim card load some euro's on it and call o2 that way, their is always a way around anything, just need to not panic and think about it 

[Anonymous]

Hey @Anonymous let us know if you were able to sort this out and if you need help with any other thing... As you have seen this is a great place where you can get advice.
Keep stay in touch with the Communtity!