Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I can't find a recent one of these topics so wondering if this may help..Iv had no service on my phone since 1am. Iv turned phone on and off. And checked the website. Said no problems in my area!!Can anyone tell me what could be wrong.. Obv can't rin...
It's incredibly annoying that it auto connects to a O2 hotspot when you're in range. All your data stops because you're not properly signed in until you open your browser. This is fine if you're in a cafe etc and actually want to use the hotspot but ...
please read the following and comment..am I the only person who believes that these chat advisors are poorly trained in all aspects of customer service??? Welcome to O2. Someone will be with you soon. You're through to 'O2 : Panky' Panky: Hello Emma....
Everytime I've used O2 chat this month whilst trying to resolve an issue I'm always asked for the same 2 characters from my secret question. I asked why this was the case and apparantly that is the expected behaviour. So. This would mean anyone over ...
O2 used to be pretty good with answering their phones, but lately it's a lot worse. Today I have been on the phone for about 20 to 25 minutes one time and I forget how long the other time today. I gave up in the end. At least your announcement could ...
These smilies are rubbish. Mad cats?:robotfrustrated: Fraustrated robots? I propose a complete overhaul of the smilies on here!
I've just read that O2 will be outsourcing all of their telephone support to Capita who run large off-shore call centres. As a customer I'm quite worried as the telephone support was the best level of support. The UK staff do/did an excellent job. I ...
HiCan anyone advise how it might be possible to achieve some direct contact with the complaints Review service in Leeds.I ask because in early May of this year I raised a complaint with O2 over the fact that i had received an unsolicited call from O2...
When does 02 get new stock? I want the Sony Xperia T Refurb now! does anyone know?
