After my last debacle with o2 I decided to give them one more chance - and yet again they failed.
I bought a Lumia 620 in the morning of Wednesday and it was in stock, so I selected delivery next day and arranged for someone to be at home. Later that day I called to ask for an update first via Guru Chat and then via CS number. I was told on both occassions that the phone was now out of stock and would not be delivered the next day. I then cancelled the arrangements I had made for tomorrow.
Later the same day I get a text saying the phone will be delivered tomorrow. I then called the courier company to re-arrange for another day as I had already cancelled my arrangements for Thursday.
I wrote an email to o2 complaints saying the systems should be better - when your website is saying its in stock and your CS people saying its out of stock only to be told by the courier its getting delivered.
The person who emailed me from the complaints department (I wont mention his name) was very belligerent.
He said as the CS people were only telling me what they saw on their screens I was not misinformed even though o2 was telling me two different things. I simply asked for an apology - but he was not willing to accept o2 had misinformed me.
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