Solved: o2 asking me for a deposit

Anonymous · ‎26-03-2013

Hi can anyone give me a contact for the credit checking team, o2 are asking for a 300 pound deposit for a 22 pound a month contract, i passed the credit check with vodafone and signed up yesterday for 25 pounds a month, i can cancel it if o2 give me a contract without the deposit.... if a moderator could get in touch it would be great, thanks

jonsie · ‎26-03-2013

Link below but it can take a couple of days for a response:

Email

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-03-2013

Call sales and they can explain it?

However - the deposit is for credit reasons and o2 can not waive this decision.

MI5 · ‎26-03-2013

All the contact numbers that are publicly available can be found by clicking on "Contact Us" at the bottom of every web page.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2013

I already tried that and can not get through to right department, if someone can even give me an email address that would be great.

jonsie · ‎26-03-2013

Link below but it can take a couple of days for a response:

Email

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-03-2013

It is just the O2 Sales team.

Anonymous · ‎26-03-2013

Thank you, email sent, hopefully il not get past back to carphone warehouse, everyone seems to be blaming each other....

Anonymous · ‎27-03-2013

Very strange how credit checking works between the different carriers, I was refused a £15 / month sim only contract from Orange, but was accepted for a £20 / month sim only contract on O2 (which has now been upgraded to a £26 / month contract with a Blackberry Z10).

Seems to be a dark art as to how they come to their decisions, since there's only a few major credit checking services to choose from

Toby · ‎27-03-2013

Let us know how you get on Frank

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Anonymous · ‎27-03-2013

i will indeed, got my phone from vodafone last night, they gave me a recycled sim card plus the back cover of the galaxy s3 was damaged a bit and wouldnt clip in.... they are sending me a new one tomorrow and new phone, hopefully o2 can sort this out and i can sign up with them...