@CAmilla1 wrote:
Isn't O2 a national service? I mean, it SHOULD work everywhere. I understand low coverage in a forest, but right in the middle of a large town?
All mobile networks have good & bad coverage areas, but some more than most - which is where national benchmarking surveys come in.. comparing the networks at a high-level. O2 generally perform the worst of the big-4 in this regard. There are a combination of factors for this.
This is not a CS-issue in that O2-networks are waiting for CS-complaints to roll in before resolving an issue, and there'll be similar examples up & down the country, to varying degrees. And all networks have them, to varying degrees - but some more than others.
Technically, every site solution is different and will have its own complexities and reasons for delay. Some may be budget-related, some may be logistical, some may be third-party or planning/legal, and numerous other factors thrown in.
Your next step depends what you're seeking to achieve. If it's to "make a point", then by all means follow up the CS route. If you want to resolve the situation, start testing alternate networks using PAYG SIM from the other 3 networks - online coverage maps don't account for capacity and thus data speeds.
