Guildford: Sporadic to no mobile data coverage

CAmilla1 · ‎28-09-2024

Hi, I have an iphone SE 3rd generation. It works fine everywhere BUT Guildford and Woking. The mobile data in the town centre is so bad that I basically can’t use my phone normally when I’m there. This issue has beem going on for four years. Have been in contact with customer services who were not helpful. Have also spoke to random people in Guildford who share the experience. What is going on? Is there a setting I can change? Someone mentioned a mast the phone connects to, but the mast has a fault with it. Why is this not being fixed??

MI5 · ‎28-09-2024

@CAmilla1

This is a customer to customer community, not O2, so we cannot answer your question, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How can I sort out my network issues?

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎28-09-2024

Here is Woking from the My O2 My Network App

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎28-09-2024

Always been rubbish around that area.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

japitts · ‎29-09-2024

This has all the symptoms of a capacity issue - that is, the serving sites don't have sufficient spectrum/bandwidth deployed to support the use being demanded of it. From a very quick glance at the area, other MNOs do have a more comprehensive high-band rollout in Guildford - which is much better at providing dense coverage and supporting data concentrated data use.

Installing that additional capacity can sometimes be simple, but is not always - and can sometimes require complex build works on sites, which is rarely as quick as would be welcomed.