O2 Took £143 Without Explanation

[amandashiiiiiii]

I was charged £143 by O2 without any explanation, and they told me my account does not exist and there is nothing they can do. To make matters worse, instead of resolving the issue, they threatened to put me in debt. This experience has been incredibly frustrating and unprofessional.

[amandashiiiiiii]

Can anyone help me with this? I might need to seek legal advice if I can't find help.

[pgn]

@amandashiiiiiii 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm