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Getting my pac code is like pulling teeth!

DabDab
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I don’t generally complain or moan but having been with o2 since the beginning, back in the cellnet days, their treatment of a long term customer these last few days has been dire. I shopped around with my contract ending and decided I was changing to Sky.... the deal was too good and so I phoned to request my pac on Tuesday afternoon. After lots of time on the phone trying to sell me a contract and then accessories (I still have one phone on o2) they said they’d send the code. I wait 48 hours,  nothing. 15 minutes on the phone again and I’m told it will be with me momentarily. Nothing. 3 hours later I look online at Ofcom and realise that I should have had it within 2 hours of asking, I phone again and mention this and I immediately receive a text. 

 

3 days I’ve had my new phone and been unable to use it properly because it’s not my number and 3 days for which o2 will charge me ....... it is clearly a deliberate ploy to try and stop people leaving. It is poor poor practice, really shoddy and has left a bad taste in my mouth. I really don’t expect my wife’s phone to renew to o2 when it’s up.

 

If formally complaining wasn’t so convuluted, I would do it bu5 I really can’t face another 202 call.

 

goodbye o2

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MI5
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@Bambinowrote:

I only ask this out of curiosity @DabDab, but as you've been an O2 customer for a very long time, did you check to see what kind of coverage you'll get with Sky? A good deal on a phone is pretty useless if the coverage is bad and you can't use it.


I understand Sky runs on the O2 network @Bambino

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 13
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DabDab
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@Bambino living in the north of Scotland, it’s the first thing you check!!
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Bambino
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Fair enough, although I was with Tesco for a brief time, who also piggyback on the O2 network, and the coverage wasn't as good as it was when I was an O2 customer.

I DO NOT WORK FOR O2



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