Fraud

[Beemore]

A couple of days ago I was scammed and a new £2,000 iPhone has been ordered via my account. Contacted O2 who say their fraud investigation team will be in touch re where to send the phone which has now been delivered, then they can set my account back to how it was. I was not happy about taking delivery of the phone but this is what the call centre said I had to do. How will I know if the person who phones telling me where to send it is from the fraud team or if they are one of the scammers. I've asked for a reference number for the report that's been sent to the fraud team but they can't give me one. I just can't get a straight answer which is made worse by the fact you can't hear or understand the people in the call centre. (no disrespect intended) any advice from anyone else who's been in this situation. 

[gmarkj]

Call 202 from your mobile or 0344 809 0202, 0800 902 0217  0800 032 1402 or 0800 081 0255

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

With the 0800 numbers you can use Skype to call for free:

Guide: A Guide to Skype 

Alternatively you can message o2 on social media:

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[Bambino]

@Beemore As well as returning the phone, read the info below:

If you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)