Fraud : Alive and Kicking!

[Cleoriff]

As the post count has dropped, I thought I'd drop this in here today.

I have a Sim Only contract. I also pay for a sim only for my grandson. When I took out his, I asked if he could have control of his My O2. As he was at ours, they had a word with him and it was agreed. So basically the sim only is in my name, with my bank details but he accesses his own  My O2. (His email and password)

This weekend he's in Belgium on a stag weekend!!

I had an email from him with 2 attachments.

The first attachment was a contract for an iPhone 16, complete with airtime. Total 41.36p a month.

2nd link was letting him know they were doing a credit check.

I knew this was fraud as I wouldn't touch an iphone. 😂

Luckily they then sent him a text with a number to call re a couple of credit queries

I knew this was O2 credit check number.

So I rang. 5 minute wait and it was answered.

I explained the situation. The guy checked and said there was no order for an iphone on my account.

I said you are  looking on the wrong account, Check this number (Grandsons)

He checked and said oh yes!!!

So I had to go through some basic security questions.

They cancelled the 'Contract' and he  said I'm sure I don't need to tell you to ask your grandson to change his password. I said it's already changed.

TBH, I did  feel a bit shaken up after this. To my knowledge, this is the first time I've had fraud attempted on my account.

So beware all....

[Cleoriff]

Thanks @Enlli and @Bambino 

Currently @Dave-O2 is on the case so fingers crossed.

[jonsie]

I hope @Dave-O2 can assist with this

We all know about O2's incompetence and their ability to put right the things they mess up

Yes £1M a day and some untrained monkey thinks it's ok to bar a phone of someone who is a victim of a REPORTED fraud

Apathy abounds....!

[MI5]

Sadly, this has gone exactly as expected.

Hoping for a miracle soon 🙏

[Cleoriff]

@Dave-O2has done his very best but is in no position to remove bars on accounts.

Still he's emailed them with all the details and it's a wait and see now. 😢

[Cleoriff]

With massive thanks to @Dave-O2 , my grandsons phone is now working as it should. Thanks again @Dave-O2 xxx

[jonsie]

I really hope that's the end of it Den but stand by for arrears letters

O2 don't do simple

Well done @Dave-O2 

[Cleoriff]

Well @jonsie the letter I had today was dated 11th Feb. No phone has been delivered here in over a week, so I can only hope that my phone call to them on the 8th Feb stopped the fraud continuing? I say hopefully 🙄 

[jonsie]

[MI5]

Good luck Den

[Cleoriff]

Just to conclude this thread. 

@Dave-O2  has checked the account. The iPhone order was cancelled, due to fraud. 

So it won't be delivered here or anywhere else. Thank god!

Thanks again to @Dave-O2 for going 'over and above' to ensure all is as it should be.

I might get a good nights sleep now!😂