Fraud : Alive and Kicking!

[Cleoriff]

As the post count has dropped, I thought I'd drop this in here today.

I have a Sim Only contract. I also pay for a sim only for my grandson. When I took out his, I asked if he could have control of his My O2. As he was at ours, they had a word with him and it was agreed. So basically the sim only is in my name, with my bank details but he accesses his own  My O2. (His email and password)

This weekend he's in Belgium on a stag weekend!!

I had an email from him with 2 attachments.

The first attachment was a contract for an iPhone 16, complete with airtime. Total 41.36p a month.

2nd link was letting him know they were doing a credit check.

I knew this was fraud as I wouldn't touch an iphone. 😂

Luckily they then sent him a text with a number to call re a couple of credit queries

I knew this was O2 credit check number.

So I rang. 5 minute wait and it was answered.

I explained the situation. The guy checked and said there was no order for an iphone on my account.

I said you are  looking on the wrong account, Check this number (Grandsons)

He checked and said oh yes!!!

So I had to go through some basic security questions.

They cancelled the 'Contract' and he  said I'm sure I don't need to tell you to ask your grandson to change his password. I said it's already changed.

TBH, I did  feel a bit shaken up after this. To my knowledge, this is the first time I've had fraud attempted on my account.

So beware all....

[MI5]

Glad it's finally sorted but shouldn't need our forum manager to do the job that customer service should be doing.

[Bambino]

Fingers crossed this is the end of it, @Cleoriff, and well done @Dave-O2. Kudos to you. I do agree that he shouldn't have had to get involved. What happens to customers who face something like this and don't have access to the O2 Community Manager?

[Enlli]

@Cleoriff Let's hope this is the end of the matter thanks to @Dave-O2