General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Supporting the UK Government Emergency Alerts system test

For information :- Supporting the UK Government Emergency Alerts system test - Virgin Media O2https://news.virginmediao2.co.uk/supporting-the-uk-government-emergency-alerts-system-test/

Signed up for 3 months free Disney+ but being charged - O2 customer service not helping

I had disney for 1.99 per month, but only had another month or so to run, so I cancelled it, and after my subscription expired I used the O2 offer for three free months, following all the rules: 1. My O2 Plan started on 1st July (or it might have bee...

Appallingly bad service

I have received the worst service I've experienced for a long time in the past 24 hours. My wife's iPhone 11 packed up the other day, so it was quite urgent we found her a new phone. I logged on to the myO2 website and was initially a little surprise...

O2 UK Warns of New Scam Texts as Network Blocks 600 Million Messages

For information :- Virgin Media O2 issues warning after significant rise in gambling, recruitment and car finance scam texts - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-issues-warning-after-significant-rise-in-gambling-recruitme...

New update on pixel

Loving the new update on the pixel phone series much better than the last one

Virgin Media O2 to Donate 1,200 Pre-Owned Smartphones in Scotland

For information :- Closing the digital divide: New project will help 1,200 people get online and become more independent - Virgin Media O2https://news.virginmediao2.co.uk/closing-the-digital-divide-new-project-will-help-1200-people-get-online-and-bec...

Near or Far, Our Network Is With You

For information :- Near or Far, Our Network Is With You - Virgin Media O2https://news.virginmediao2.co.uk/near-or-far-our-network-is-with-you/

O2 serves up FREE tastecards via Blue Mondays on Priority, saving customers £79.99 a year

For information :- O2 serves up FREE tastecards via Blue Mondays on Priority, saving customers £79.99 a year - Virgin Media O2https://news.virginmediao2.co.uk/o2-serves-up-free-tastecards-via-blue-mondays-on-priority-saving-customers-79-99-a-year/

What phone should I get when I can upgrade next April?

Above. I'm considering a Google Pixel 10 or whatever number the Samsung Galaxy's on by then, both Android, I can't use an Iphone because Itunes isn't available on Linux. I'm also considering the new Honor phone in black because it's more pocket frien...

Terrible Service Lost A Loyal Customer

I wondered if anyone here has noticed a decline in the level of customer service provided by O2? I had a terrible experience over the last 2 days that has resulted in me leaving O2 after many years . I am out of contract on my SIM plan and had seen a...