Feature Request

[TimO]

I have multiple accounts with O2 and tracking which Direct Debits for which phone is a nightmare.
Would it be good if there was a reference that at least had the last four digits of the phone number it was for?
When I look at my statements, I can then quickly see what amount is for what phone.

[Bambino]

Sounds a reasonable request @TimO I will tag our community managers to see if they can feed it back to the correct department. @Martin-O2 , @Marjo any assistance here?

I will also tag @jonsie who I believe used to work in banking. Maybe he can help.

[jonsie]

This is totally down to the information supplied by the retailer, in this case O2. A banking statement can only show the reference number as designated by O2. They could quite easily factor in part of the mobile number as a reference, especially when many customers have multiple accounts for family.

The question is whether O2 will consider making that simple enough adjustment to their payment systems.

[Marjo]

---

@TimO wrote:
I have multiple accounts with O2 and tracking which Direct Debits for which phone is a nightmare.
Would it be good if there was a reference that at least had the last four digits of the phone number it was for?
When I look at my statements, I can then quickly see what amount is for what phone.

---

Hey @TimO , awesome to see you back on the community after such a long time! Hope you've been well. That sounds like a useful idea and would surely be helpful for many. I'm happy to pass on your suggestion to the business.

Cheers for the tag @Bambino and for sharing your knowledge @jonsie