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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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O2more

Hi, got a text from o2more. If I text stop to 20502 will I be charged for my text.Also I saw in another thread you could turn off spam from myo2 but I can't find any options that allow me to do that.

Guevara by Level 2: Apprentice
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Solar Powered Devices

Just looked up Solar Power Watches ... = ... design does not meet tech here, how ugly are the designs - I'd not have a paladian diamond ladies watch given = no styleHow long before Solar Power Portable Electronic Devices?I know there is solar power u...

Anonymous by Not applicable
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Outstanding Customer Service

I called o2 this evening to query the price of my bill as it was significantly higher than it should be. My call was taken by Thabo at 19:26 and he was exceptionally helpful in helping me to understanding my initial query. He also took things a step ...

Jas28025 by Level 1: Joiner
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  • 9 replies
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hi

can you get 4G+ on the s8+ only askin its not showing on there map

paddyguy by Level 4: Observant
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How do I provide positive feedback?

Hi there,I've been trying to provide some positive feedback in regards to an o2 store employee since 6th Feb, but I'm finding it impossible to find anywhere where I'm able to do this! I've phoned the store and been given an email address to email but...

02member by Level 1: Joiner
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China!

Source: BBC Radio 4 'Inside Science' programme Apparently China's space station is shortly to crash into the Earth's atmosphere scattering space debris & chemicals particularly over a large area & personally speaking, what a generally pollutive count...

Anonymous by Not applicable
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  • 6 replies
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Wearable Tech Show - London 2018

Hey everyone, The Wearable Technology Show is currently happening in London so I thought is would be a great time to have another discussion on wearable tech! One of the main talking points this year is smart textiles. In the near future the clothes ...

Wearable tech .jpg
Martin-O2 by Former Staff
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Great customer service

Ordered Galaxy s7 edge and arrived within 48hrs Security seal on the box was broken However, I rang O2 ccustomer services about the security tag and it actually took me longer to get thru the automated service than waiting to speak to a person. IN FA...

Justp33p by Level 1: Joiner
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  • 4 replies
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Resolved! Transferring contacts to new phone/sim

I have today upgraded from a Samsung Galaxy with an only style SIM card to a Nokia Lumina 620 with a new micro sim. The guy in the O2 shop changed sims and said all my contacts should transfer automatically, but they haven't. How do I transfer contac...

Anonymous by Not applicable
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  • 11 replies
  • 1 kudos

IDEA

I can't find the right bit & it's driving me nuts. I just wanted to say my idea...I think everyone on O2 should have a buddy number. One person they can call for free or send a message to in the event of an emergency. A text saying this person is hav...