General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phone Undervalued

So I was warned about using the 02 recycling service by a friend who said phones always get valued then 02 come back with some ****** and bull story about some damage or other then offer you about 3 quid for your immaculate phone. Lo and behold that'...

Outstanding customer service

I visited the O2 shop in Wallsend Forum today and bought a new phone. I was served by Yersin who was incredibly patient when I couldn't remember my account password. He explained the tarriffs and put me on a much more suitable plan for my use. He def...

O2 Travel USA

Hi all, just wondering what speeds everyone is getting with O2 Travel to the US? We're going to LA in a couple of weeks and just want to plan whether or not we need to buy a sim when we're out there. I know that O2 has improved a lot in Europe, so ho...

Poor network & even worse Customer service

I have been a customer with o2 for a very long time, however the past year with them has been frustrating to say the least. I cannot get any 4g, barely 1 bar of 3G.. often reverts to E. Calls cut out repeatedly, I can’t even make a call from my own h...

Forum problems

Well I used the search function, but could not find the old forum problems topic, so if the Mod team can find it, feel free to merge... I have been struck by the unread post issue this morning. Due to a lack of sleep I have read the same thread 3 tim...

Time To Say Goodbye To O2

Have got my pac code from o2 today they cannot match current offers by sky mobile etc.

Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Any suggestions what to do. The website for claiming has a message saying they're experiencing technical issues, and to check back in 24 hours. It's been showing that message for a few days now.

Screen protector for Samsung S8

Hi guysCan anyone recommend me a good screen protector for my samsung s8? I bought this one off amazon originallyhttps://www.amazon.co.uk/gp/aw/d/B07JN5PQ5S/But it already broke and it kept getting dust on the curvy side of the screen.Any suggestions...

Fraudulent use of mobile number

Hi - My number is being used fraudulently. At first it was used by an individual who set up fake bank accounts etc. I've stopped this but my number now seems to have got into marketing databases and I'm recieving calls for the individual who propogat...

Terrible customer service

Ive had a frustrating time trying to speak to someone in customer service who was rude, obstructive and unhelpful and refused to let me speak to a manager. I’ve made a complaint to the review service as other posts have suggested but despite an email...