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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 24 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 98 replies
  • 0 kudos

Resolved! O2 Repair Tracker

Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.

Curr946 by Level 26: Upbeat
  • 17 replies
  • 0 kudos

TERRIBLE Customer Service at O2 - Incompetent Liars

Terrible customer service. Went to the edgware branch of o2 to get a replacement sim card. did a security check, had id and bank card and got a sim card. all well and good. gone home, contacted o2 to get the lost bar removed from my account when they...

Anonymous by Not applicable
  • 25 replies
  • 0 kudos

Unable to use tab s2 abroad for data.

In Bruges at the mo and still can only use my tab on wifi at the hotel. "Mark" and "Charlie" have both failed to be of any use whatsoever and I have lost patience having just tried "live"chat and been kept waiting as "we are extremely busy". Seriousl...

Anonymous by Not applicable
  • 15 replies
  • 0 kudos

Resolved! pac code

How do I obtain the pac code for my phone ? 

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

S6 - The Epic Battle

So picture the scene, Christmas morning and all through the house was four girls screaming in delight. A wife enjoying the commotion, dancing and signing.Then, out the blue comes the S6 to record the fun and laughter. Later, after the Currans Got Tal...

Curr946 by Level 26: Upbeat
  • 9 replies
  • 0 kudos

Tell us what tech you're looking forward to in 2015!

Hi everyone, 2015 is in full swing and with that will come a deluge of new tech for us all to get our hands on throughout the year Technical advancements are being made every day and some of the current devices available; Be they phones, tablets or w...

chris watch.jpg
Toby by Former Staff
  • 75 replies
  • 0 kudos

Recent downgrade thanks O2 agent Aerial Direct

I recently had the misfortune to have a call from an O2 agent Aerial Direct. I have been with O2 for over 15 years and upgraded my phones and services with them as I had always had a good service from O2 no real complaints. The call from Aerial came ...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Try The Tech - Microsoft Lumia 640 LTE Review

Try The Tech Review – Microsoft Lumia 640 LTE Firstly I would like to thank O2 for offering me the chance to try out this device. Being a keen Microsoft enthusiast, it has been interesting using one of the lower end Lumia devices. My review will make...

Curr946 by Level 26: Upbeat
  • 24 replies
  • 3 kudos

Resolved! Double Billiing

Sorry, this is a bit long, but I'd like to offer this case as warning to other customers.We used to have a business phone account, with three family members using it, SIM only. On the 19th May 2014, we went to an O2 store to swap to three individual ...

Anonymous by Not applicable
  • 39 replies
  • 0 kudos