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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 48205 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38343 Views
  • 45 replies
  • 6 kudos

34130006 unwanted text charged

HiI am a new 02 customer and new to this forumI recently had my initial bill and noticed charge for supposed subscription to 34130006 which I did not request and for which I was going to be charged.I contacted 02 customer services on 02 Chat and the ...

Mi-Amigo by Level 47: Going Places
  • 3272 Views
  • 3 replies
  • 1 kudos

How do we get more active users

Following on from another post there are just under 18 thousand active members of this community and 32 million connections . How can we actually grow the active membership We have the community rewards etc but how can o2 increase the use of the comm...

adamtemp64 by Level 66: Unequalled
  • 2355 Views
  • 7 replies
  • 2 kudos

Scam texts from 21203

Hi, i help out on the giffgaff Community, and over recent days, four customers have reported receiving texts from 21203, each message received deducts 10pThey insist that they haven't switched on the mmail service (text the word ON to 212)Has anyone ...

Sloz by Level 1: Joiner
  • 4271 Views
  • 16 replies
  • 0 kudos

Resolved! Starting a New Thread

There has been a few instances of new members finding it difficult to start a new thread. Here is a simple link to make things easier for everyone.Start a New Thread

jonsie by Level 94: Supreme
  • 4643 Views
  • 20 replies
  • 4 kudos

Paid for a burger but got no bun.

So I've been thinking about the lack of 3G/4G in the area where I live - Ely, Cambridgeshire, and trying to figure out what would happen if this were another industry e.g. the fast food business. Let's imagine we walk into a burger joint and order a ...

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Anonymous by Not applicable
  • 9482 Views
  • 47 replies
  • 4 kudos