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Fantastic team in Manchester Central

DavidAllan
Level 1: Joiner
  • 14 Posts
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Registered:

So I’ve had a nightmare with o2 and customer services were not getting at all. So as a last resort I went to my local store (Manchester arndale/central) and they actually listened to my and helped to get a plan in place to resolve it. 

They arranged for the network team to investigate and look into my issues, and to my joy, the network team gave me a call back this morning. This is more progress than I’ve had from 3 weeks of calling customer services and talking to the social media team! 

Keep up the great work!

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pgn
Level 64: Magistrate
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Thanks for the feedback, @DavidAllan - it's good to hear the store experience got you up and going again, after a disappointing experience with both the CS phone support and O2 Social Media teams.

Tagging in a Forum Manager to take your feedback to the relevant teams - @lewys-gp

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lewys-gp
Former Staff
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Thanks for the tag, @pgn

 

And thanks, @DavidAllan, for coming back to the community and sharing. I'll make sure your feedback gets to the store. Let me know if you need anything else 😊.

Community Manager for the O2 Community 🙂
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