Email hacked, how to report to o2

[Anonymous]

Hi All My gmail email was hacked last night, and the activity log showed the IP address and the ISP is o2. I am an o2 customer for my iphone and broadband and called customer service to ask how I can get the address from the IP address I have. The woman seemed oblivious to how I report this to o2 and told me that gmail needs to contact o2 and I should change my password. She wouldn't even give me an email address to write to or number to call to report it. There was confidential information that was deleted so I have concerns over security. Has anyone had a similar incident and can advise who I can contact at o2 to report the incident and request the person and address? Also is it possible o2 will give me the address from the IP address? Thanks for you help.

[Anonymous]

Even if O2 were able to trace the IP address back to an individual person, they couldn't (Data Protection Act) and wouldn't (Reputable Company) give out someone else's personal details to you.

The advice given - change passwords - is appropriate and you should follow that.  Feel free to contact the Police and give them the IP address details.  They'll do their own investigation. 

[Anonymous]

I wouldn't have thought there is any chance you will be given the name and/or address of the IP address holder.

If you are that concerned, report it to the police and let them deal with it.

[Anonymous]

Thanks Pablo, the frustrating thing for me is that o2 didn't advise me of this policy and how to take it forward. If I went to the police to report it, would it then be up to them to contact o2 and gmail to verify it and decide if they take action? thanks

[Anonymous]

Yes, I think that will have to be my next step. Thanks

[anticpated]

Unfortunately there is ways around security like masking your true IP and masquerading as a certain person, so it appears you were the one or someone on the same network accessed information.

If confidential information has been stolen or deleted then they should be more supportive, lock your account and transfer your details to a new one or some other type of security measure. A bit like when you get a bank account intervened with.

I don't know how secure your password was or even if a keylogger could have stole the information. Download the Rapport application which monitors your computer for background activity unless you have something similar.

https://www.grc.com/passwords.htm

Another good website, it's a good to mix up the different password types and make it long as possible. Copy the password to the clipboard then paste it into the form. This should go some way to protect your information.

Up until now, touch wood my information has not been really tampered with.

[Anonymous]

Hi

Does 02 have process for changing the possword for our pop3/SMTP service as I think this is something we should all do on a regular basis. Being hacked is really annoying and even the attempts at it irritate me.  

I like unique and difficult passwords

http://onlinepasswordgenerator.com 

hope that helps

Daniel

[adamtemp64]

dan the o2 webmail is the same as your my o2 password and you can change that.

[Anonymous]

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@adamtemp64 wrote:

dan the o2 webmail is the same as your my o2 password and you can change that.

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Adam

I actually went through this with 'Guru'  Steve and it's far from straightforward - took nearly an hour with txting and trying out stuff.

• Yes you can change via the 02 portal -> password change. However what if you are using 'linked accounts' then only one of these you can use for mobile or outlook email; the other you use just for accessing the portal. 
• Also the password change form has an issue which the 02 developers are now aware of

I was impressed with the customer service tho.

Daniel

[Anonymous]

@Tramway12, did you get everything sorted out?