E mail scam saying account on hold

Anonymous · ‎04-01-2018

Thanks for choosing O2

Your account is on hold because of a problem with your last payment.

O2 was unable to collect a payment for one of the following reasons.

1 - The method of payment on file is no longer valid or has expired.

2 - Your financial institution did not approve the monthly charge.

Go to My O2

To update your payment information:

Once your payment information updated, we will be in touch with you

Visit our online Help & Support pages.

Thanks,

MI5 · ‎04-01-2018

@Anonymous

Report it to O2 here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

and action fraud here https://www.actionfraud.police.uk/

It goes without saying that no one should click on any links.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-01-2018

Have you looked at your account in My O2 @Anonymous?

Are your payments up to date and phone still working? If so this may be a scam. You could ring customer services to check https://www.o2.co.uk/contactus

Extra advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

Veritas Numquam Perit

Anonymous · ‎04-01-2018

Yes just been in a chat they said they hadn't sent an e mail and to report it but my phone froze so hadn't got record of who to forward it onto. It was phishing something but that link below doesn't work either. Thanks for your help.

Bambino · ‎04-01-2018

@Anonymous By all means check your MyO2 account but DO NOT do it by clicking through the link in the email. Access your account through the O2 website. After you report the mail, as has been suggested above, delete it to avoid you or anyone else clicking on anything within the email.

Edit: To report it, use the links provided by @MI5 above.

I DO NOT WORK FOR O2

Anonymous · ‎04-01-2018

Thanks for your help I have now forwarded e mail on.

MI5 · ‎04-01-2018

Good job

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-01-2018

There is usually a giveaway but they are getting ever more resourceful!

Once your payment information updated, we will be in touch with you

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎04-01-2018

@jonsie wrote:
There is usually a giveaway but they are getting ever more resourceful!
Once your payment information updated, we will be in touch with you

"And you've given us all your bank details"...Mmmmm yeah right....

Veritas Numquam Perit

Bambino · ‎04-01-2018

The sentence @jonsie quoted is also grammatically incorrect. It's the only one in the email that is.

I DO NOT WORK FOR O2