I have reached the end of an 18 month Virgin sim only deal. Whilst the unlimited data during this period was fine I didn't need or use anywhere near that amount. Now I want to downgrade to a 50gb sim at £10 pm but when I go into "upgrades" it only shows the same tariff that I already have. Do I have to cancel the existing sim and then buy (and port my number) to the new, lower tariff? I would far prefer to do this online if possible but all I can get is bots.
Thanks john
