on 17-01-2016 15:57
on 17-01-2016 15:57
I got a Samsung S6 just before Christmas having had my previous phone for 5.5 years (it was well out of contract). I've had real issues syncing all of my contacts (3 email accounts, LinkIn and Facebook). Research suggests that Facebook mayhave changed their settings, but I initially had my LinkIn contact photo's but they dissapeared following an update.
I visited an in-store guru a couple of weeks ago, who tried his best and I got a few more contacts, but said he hadn't seen my problem before and told me to wait for the next update to see if it fixed it. Last week I uninstalled all of my accounts and re-installed them again hoping that would fix it, but now it won't even sync my email contacts.
Yesterday I had an online chat with a Guru who assured me the solution he suggested would work, but it didn't. So I booked an call-back today, for 13:30 on my landline, so I could do whatever was necessary to my mobile. They didn't call at 13:30, my mobile received a call after 14:00 but I didn't get to it in time and no-one called my landline. I allowed some extra time in case they would try to contact me bt when I logged into my account it say's my call-back was cancelled. Really? Considering they didn't call the number I gave them?
I am reluctant to enter all my numbers manually, as I am aware I may need to do a factory re-set and to be honest, that doesn't help with the FB and LI contacts that I really want transferred. Surely syncing all contacts is one of the most basic functions of mobile phones nowadays and the Guru's should be able to help me.
Has anyone else experienced similar issues?
on 17-01-2016 16:09
on 17-01-2016 16:09
on 17-01-2016 16:17
on 17-01-2016 16:17
Did you back up your contacts previously to Google or did you use another app or programme?
on 17-01-2016 16:46
on 17-01-2016 16:46
on 17-01-2016 18:09
on 17-01-2016 18:13
Hi Bambino, yes and the first time I synced they came over, but once I removed gmail and re-installed it they didn't. When I was uninstalling I got a warning about whether I was sure I wanted to remove them and said yes because I assumed they wold transfer over again.
on 17-01-2016 18:18
Hi Jonsie, I'm not sure where my contacts were backed up to. It would probably have been the default settings on my old HTC and default google settings.
on 17-01-2016 18:21
Hi MI5, I have done that a number of times. Facebook say's 'sync disabled, but allows me to do a manual sync and all the others sync but nothing changes in my contacts. I have also gone into my individual accounts on the pc to check setting are open to syncing and sharing.
on 17-01-2016 18:25
Hi Viridis, I'm afraid I can't see 3 dots when I go into contacts, but thanks anyway.
on 17-01-2016 19:18