I know that O2 Recycle are a seperate company from O2 themselves but they are affiliated with them and I think that O2 should be aware of the very poor, and I'm having to be very restrained here, service that I recently had from them when I sent them an iPhone4S 16Gb for recycling.
At the time I was quoted (Last week) the recycle value of the phone was £215, I requested their senders pack and waited for it to arrive. It arrived on Monday and after thoroughly reading the terms and conditions I managed to get the phone sent registered mail on Wednesday. Prior to that I took photos of the phone which has been in a case it's entire life and has never been dropped, as far as I could see there was no visible damage to it.
I got a text this morning, I think by now you realise where this is going, "We have received your phone and have sent you an email with our revised quote on it." This disturbed me somewhat so I went to my PC and checked my email, sure enough they had reduced the offer by 10% "due to cosmetic damage".
Obviously not being too happy with this I called them back straight away, I had barely been on the phone 30 seconds with the person and they were offering to put back on £15 straight away. Interesting because at £193.50 I'm probably going to get it sent back and at £208.50 I'm probably going to take the hit because by the time I get it back offers from other comapnies are going to be below that anyway.
I've been with O2 as a customer since 2005 and I have to be honest I've had another difficulty with them recently and this isn't doing them any favours at all.
If anyone from O2 does read this your lack of straightforward lines of communication for complaints is another feature that's not good.
As I said at the top of this message I realise that O2recycle is not ran by yourselves but I think someone should have a look at their business practices.
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