Delivery!

[Anonymous]

O2 should put delivery times between 8am - 6pm and not 8 - 12!

That way we know where we stand from the beginning.  

This is the 2nd time I've waited in for a phone.  Could of gone out this morning and need to take dog to the vet at 4.30.

Rant over, sorry 😊

[Anonymous]

Hi @Anonymous and Welcome to the forum.

Don't worry we all need to vent on occasion.

I appreciate what your saying and neither scenario of delivery times would suit everyone.

I hope you get your phone as arranged and start to enjoy using it.

[adamtemp64]

The emails / sms stating the time of delivery slot are generated by the Courier companies that are delivering it and not o2. But like all issues you the consumer can only complain to o2 as they are the delivery company's customer.

I would talk to o2 customer services once you have it to lodge a complaint so o2 can build up a case against whichever courier company they are using at the moment.

[Anonymous]

I should. Have it today

[Cleoriff]

I agree the waiting times do cause havoc with any deliveries when they give such a broad timespan

O2 should switch to DPD....in our area of the Midlands you get an email the day before, stating it will

be delivered the following day...then on the morning of delivery another email telling you the one hour

time slot...

(Not only that, you can, if so inclined, follow your delivery driver via the link provided..and see exactly

how far away he is from your house!)

Now that's what I call service

[Anonymous]

I live. In Wellingborough

[adamtemp64]

O2 seam to used different couriers for different parts of the business New handsets seam to be ukmail at present. @Toby looks like some info needs feeding back again

[Anonymous]

I must agree Dpd I have found to be brilliant and the 1 hour time slot really helps

[Anonymous]

DPD Have delivered to me in the past and I have found them to be superb.