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09-12-2009 11:59 - last edited on 20-06-2012 09:26 by Admin
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23-10-2023 15:52
Hello
I am having a nightmare with O2, after 10 years with them and paying all bills with no issues due to something happening in my personal lift i paid 2 months bill 5 days late. this was an oversite and once i sorted things out i was back on track. I went to get a remortage but got rejected which was a mega surprise as i was only at 50% of house value but after looking into this O2 put a default notice on my accoount!! default notice for 2 late payments!!
i tried to call then and was told this was in my terms and conditions and asked where and after 5 mins wait it turns out it wasnt, on the O2 website it says default notice after 6 months of non payment - i only paid under a week late!! when i called O2 they said it had to be raised to the credit referral department and this would be within 3 working days. I am now on call no 4 and 6 weeks later and they have not called to discuss. With this my two credit card companies have now written to me and reduced my limit and upped the interest. I am fuming with this and cant get O2 to resolve also cant go to OFCOM due to them refusing to supply a deadlock letter, can anyone advise?
23-10-2023 16:02
You need to contact the Credit Referals team on this
The email address is creditfilereferrals@telefonica.com
Or you can write them at
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE