So I took out a contact in may this year for a galaxy s6, I didn't get on with the handset and returned it 5 Days later.
They then disconnected my line and my balance was left at £0.
I wanted to take out a loan for a new house developments and got declined, I believed had a flawless credit history.
I got an experian credit report to find that o2 have defaulted my account since may till current.
I am very disappointed to find that this has been done without my knowing, after not even being with them a week.
Also when I originally got the contract and wished to get a refund on the amount paid for the handset, after being told 3days, 5 Days, 7 Days, Next Bill, it took 2 months to get the money back. And each call i was told something different.....
I will be calling o2 today to see what they have to say!
I have read that this is not the only instance that this has happened on peoples credit reports.
Keep a watchful eye of this bunch.
