Re: Data allowance not available

Anonymous · ‎25-05-2015

hi all

Has anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?

When I'm not using wifi or wifi is unavailable I have no way of checking how much data I have left for the month....

Cleoriff · ‎25-05-2015

@Anonymous wrote:
hi all

Has anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?

When I'm not using wifi or wifi is unavailable I have no way of checking how much data I have left for the month....

Maybe because the whole network has had problems today. Hopefully should be reset asap

Veritas Numquam Perit

MI5 · ‎25-05-2015

Someone else reported the same thing earlier - it could all be connected with the network issues.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-05-2015

Try sending a blank text to 21202 on contract or 20202 on P&G

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-05-2015

still cant see Data allowance.

using My 02.Was told over the weekend,it would be resolved within 48hrs

Cleoriff · ‎26-05-2015

@Anonymous wrote:
still cant see Data allowance.
using My 02.Was told over the weekend,it would be resolved within 48hrs

I can see mine. I wonder if you have some account issue? Ring customer services. Avoid live chat please

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎26-05-2015

avoid live chat please,what dose that mean ?

Cleoriff · ‎26-05-2015

@Anonymous wrote:
avoid live chat please,what dose that mean ?

Live chat are not recommended for account based issues. Phoning and speaking to someone from CS results in a happier outcome usually

Veritas Numquam Perit

Toby · ‎26-05-2015

Hi @Anonymous,

If you have not tried Live Chat, please feel free to do so. They can deal with account queries, but if you find it easier to speak on the phone, then give us a call on 202

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