DIRECT DEBIT

[Anonymous]

I am 02 since March 2015 - problems ongoing and repeating each time for Device only payment method - Direct Debit only - up to 3 times now 02 have cancelled with my Bank - why they do this I am at a loss - last month  Default Notice issued for non payment - 02 need to have this resolved. My Bank advised that the Customer instructs cancelling not provider - therefore 02 is the cause of this problem.

I am requested to seek a paper form for completion of the Direct Debit Instruction for Device only - Airtime will and is paid manually within 02 systems.

Robjas...... 5 September 2015

[Cleoriff]

Hi @Anonymous

This is a customer to customer forum so no-one from O2 will see your post here

I gather you are on Refresh? The plan involves 2 payments Device and airtime. If you want to cancel you have to pay off your device in full. A guide here

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

If you are having problems then you need to speak to customer services http://www.o2.co.uk/contactus

Edited to add. You should not cancel any direct debit if you still owe money.

[MI5]

O2 cannot cancel your DD.
Their system may fail to collect the money but it can't cancel it.

[jonsie]

You need to speak to them. Either they have the wrong details or your bank isn't receiving the correct instruction. 

[Shazzamonk123]

I feel your pain, don't ask why I continued with them apart from the deal is great, but sometimes they don't get the allocation right and one of them block the phone. Been waiting 5 months now for a credit, and they have resritcted my phone I don't know how many times until I phone and shout again.

[Anonymous]

Hi @Robjas

I am Meri, the Community Coordinator. Sorry to hear you are having so many problems. Please send me a PM with your case and 02 number and we will see what can be done for you.